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Welcome to Lasenza

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Privacy & Cookies


Your privacy and security is important to us. We aim to ensure that any personal information you provide will always be held, used and transmitted in compliance with UK data protection laws.

By using our website and/or registering with lasenza.co.uk, you are accepting and consenting to the practices described on this page.

Personal Data

When you make a purchase from our website, we collect certain personal information from you, such as:

  • your contact information (name, address, telephone number, email address etc);
  • your purchase information (credit/debit card details); and
  • other personal information (such as your size if you are buying something from us)

(“Personal Data”)

We hold all such Personal Data on secure servers and treat it as fully confidential.

We will not sell your Personal Data to third parties. We do, however, share customer information with the following third parties:

  • our group companies;
  • banks, credit card companies and carriers as is necessary to process your order;
  • credit reference agencies, in the interests of fraud detection and prevention and credit risk reduction;
  • couriers or other agents for the purposes of processing or arrange delivery of your order;
  • third party databases to which La Senza subscribes;
  • government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights;
  • agencies who help us collate statistics about site traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers.

Some of these third parties may be located in countries that are outside the European Economic Area ("EEA"). Your Personal Data may also be processed by employees operating outside the EEA who work for us, third party data processors or for our suppliers. Such employees may be engaged in, among other things, the processing of your payment details and the provision of support services. Countries which are outside of the EEA may not offer the same level of data protection as the United Kingdom but we will make sure that we have the necessary contracts and other mechanisms in place to ensure your Personal Data continues to be treated in accordance with the provisions of the UK data protection laws. By submitting your Personal Data through our website, you agree to the transfer, storage and processing of such data outside of the EEA.

We will retain your Personal Data for as long as it is legally required, and to support the business purposes for which it was obtained - we will then dispose of it promptly and securely.

Payment security

We take the security of your payment and personal details very seriously. Our website uses standard SSL ("Secure Socket Layer") encryption technology, to protect your Personal Data. We have also introduced Verified by Visa and Mastercard® SecureCode™ to enhance your existing card account against unauthorised use when you shop with us.
Despite taking all of these measures to safeguard your Personal Data, no transmission over the internet can ever be guaranteed 100% secure. We recommend that you take the following measures to enhance your online safety:

  • if you are using a computer or terminal in a public location, always log out and close the website browser when you complete an online session;
  • keep your account passwords strictly private;
  • when creating a password, use at least 8 characters (a combination of letters and numbers is best - do not use your name, email address, or other personal information that can be easily obtained)
  • change your password frequently; and
  • avoid using the same password for multiple online accounts.

To ensure that you are in a secure area of our website before sending Personal Data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.


Our website uses “cookies” to collect further information to enhance your shopping experience. Cookies are small pieces of data that a website automatically sends to your computer, tablet or mobile phone while you are viewing the website.

We use two types of cookies on our website:

“Session” cookies, which are used to allow you to:

•     carry information from one page of our website to another without having to re-enter    information,
•     maintain a shopping basket during each visit that you make to our website, and
•     access stored information when you are logged in to your online account.

“Persistent” cookies, which allow us to offer you tailored content on our website by helping us to remember:

•    any personal information that you have provided on previous visits to our website;
•    the number of visits that you have made to our website;
•    previous purchases you have made;
•    your preferences

Third parties are not able to identify customers using cookies.

We also use cookies to enable us to create banner advertising on other websites to present you with products we think may be of interest to you (based on your browsing history).

If you take the opportunity to 'share' lasenza.co.uk content with friends through social networks (such as Facebook and Twitter) you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third party websites for more information about their cookies and how to manage them.

By using our website, you agree to the placing of cookies on your device. However, if you do not want to receive a cookie from our website, you may set your browser to refuse cookies or to notify you when you receive a cookie (to find out how to do this, please consult your browser’s help section).

Managing Cookies

If cookies aren't enabled on your device, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Google Chrome Google Chrome
1. Click on 'Tools' at the top of your browser window and select 'Options'
2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
3. Now select 'Allow local data to be set'
Internet Explorer Microsoft Internet Explorer 6.0, 7.0, 8.0
1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
3. Settings above Medium will disable cookies
Firefox Mozilla Firefox
1. Click on 'Tools' at the top of your browser window and select 'Options'
2. Then select the Privacy icon
3. Click on 'Cookies', then select 'allow sites to set cookies'
Safari Safari
1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
3. Click 'Save'

How to check cookies are enabled for Macs

Internet Explorer Microsoft Internet Explorer 5.0 on OSX
1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
2. Scroll down until you see 'Cookies' under Receiving Files
3. Select the 'Never Ask' option
Safari Safari on OSX
1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
2. Click on 'Security' then 'Accept cookies'
3. Select the 'Only from site you navigate to'
Firefox Mozilla and Netscape on OSX
1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
2. Scroll down until you see cookies under 'Privacy & Security'
3. Select 'Enable cookies for the originating web site only'
Opera Opera
1. Click on 'Menu' at the top of your browser window and select 'Settings'
2. Then select 'Preferences', select the 'Advanced' tab
3. Then select 'Accept cookies' option

All other browsers
Please consult your documentation or online help files.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window).
If you'd like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window).
Please note that we're not responsible for the content of external websites.

Contacting us

To contact us concerning your privacy, to change your communication preferences, update, review or to withdraw your consent for the collection, use or disclosure of your Personal Data, you can use any of the following methods:

In order to change your communication preferences please either click on Unsubscribe from our email or please Log In to “My Account” to change your newsletter preferences.

Questions regarding these Terms & Conditions should be directed as follows:

La Senza Web Customer Services
PO Box 10176
Unit 16 Coalfield Way
LE65 9DX