Terms & Conditions
Welcome to lasenza.co.uk. This page tells you information about us and the legal terms and conditions (“Terms & Conditions”) on which we sell any of the products listed on our website (“Products”) to you.
These Terms & Conditions apply to your use of the La Senza website at www.lasenza.co.uk (“our website"). Please read these Terms & Conditions carefully as by accessing, browsing, using or registering on our website, you confirm that you have read, understood and agree to these Terms & Conditions in their entirety. We also suggest that you print and keep a copy for your future reference (but please check this page regularly to determine whether our Terms & Conditions have been updated - any new terms will automatically be effective when they are published on this website).
La Senza reserves the right to:
- amend our Terms & Conditions;
- refuse any user access to our website;
- terminate user accounts;
- modify or withdraw (temporarily or permanently) this website without notice; or
- cancel customer orders at our discretion.
Your use of this website
La Senza grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it.
You should not use our website or its contents for any commercial purposes whatsoever. This means that you may not:
- collect or use any product listings, descriptions or prices;
- download or copy any account information for the benefit of another merchant;
- use any data mining or similar data gathering/extraction tools; or
- modify, reproduce, duplicate, copy or otherwise exploit our website for any commercial purpose without our express written consent.
You must only use this website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website.
La Senza does not sell products for purchase by children. If you are under 18, you may use lasenza.co.uk only with the involvement of a parent or guardian.
We use reasonable efforts to ensure that our website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use this website safely. Except where required by applicable law, La Senza shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via our website.
Use of this website from outside of UK
Except where we say otherwise in these Terms & Conditions, the contents of our website are displayed solely for the purposes of promoting La Senza's products and services available in the UK.
Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms & Conditions by you or any other liabilities arising out of your use of our website, or the use by any other person accessing our website your shopping account and/or personal information.
If you register as a customer on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. La Senza will not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
By registering you are warranting that:
- the personal information that you are required to provide is true, accurate, current and complete in all respects;
- you accept responsibility for all activities that occur under your account or password;
- you will notify us immediately of any changes to your personal information or if you have any reason to believe that your password is being used in an unauthorised manner by contacting our customer service representatives by e-mail, or calling us on *0843 33 000 33.
Accuracy of Content
Although we will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on our website are as up-to-date as possible, the information appearing on the website at any particular time may not always reflect the position at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy.
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the Products accurately, we cannot guarantee that your computer's display accurately reflects the Products.
All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available.
To the extent permitted by applicable law, La Senza disclaims all representations and warranties, express or implied, that content or information displayed in or on this website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.
Third Party Links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
When you use our website, you'll see that we offer you recommendations, showing products we think you might like. These are based on your past purchases, top sellers, ratings and recently-viewed products.
We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on lasenza.co.uk. Details of the products we recommend are correct at the time recommendations are originally made to you, but can be subject to change without notice.
Social Networking Sites
By placing an order for Products through lasenza.co.uk you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the website by pressing the confirm order button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid email address). We will then send you an email confirming receipt, the details of your order and cost of delivery which will be added to the purchase price.
Please note that neither completion of the online checkout process nor our confirmatory email constitute our acceptance of your order. Our acceptance of your order will take place only when we despatch the Product(s) to you. You can review the orders you have placed and their current status at any time by visiting www.lasenza.co.uk and click on 'Log In' at the top of the page followed by selecting 'Track Your Order'.
If we cannot supply you with the product or service you ordered, we will not process your order and will inform you of this. If you have already paid for the Product(s) we will refund you in full as soon as reasonably possible.
All products that you order through our website will remain the property of La Senza until we have received payment in full from you for those Products.
If your order hasn’t arrived yet, please contact us within 14 days of the expected delivery date.
If there’s one or more item(s) missing from your order, please contact us within 14 days of receiving your order. Your claim may be declined if it’s made after this 14 day period, so please contact us as soon as possible.
Goods and Services are available only to individuals who we, in our absolute discretion, consider eligible.
We may, at our own discretion, limit, restrict or reject any order you place at any time prior to despatching and/or confirming your order.
We may limit, restrict or reject any order you place if we are unable to obtain immediate security clearance for payment of your order.
We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods or Services for profit.
We will notify you where this happens.
Reserve & Collect
All Reserve and Collect sales take place in our stores, sales are subject to the normal in-store terms of sale. Please ask for details in store.
For Reserve and Collect services, you will be given a reference number and details of your purchase within 2 hours of placing your order. You will not be asked to pay until you collect the goods from your chosen store.
If you've given us your mobile phone number, you’ll receive a free text message confirming your order and another when it’s available for collection.
For products reserved online for store pick up, the price you pay is the price displayed on this website at the time you place your order. If the store price on the day differs, then we will sell you the goods at the website price or store price, whichever is cheaper.
Your order will be available for collection up until the end of the next working day from order confirmation. If you're unable to collect it within that time, please contact us on 0843 33 000 33. Uncollected orders will be cancelled.
Please note that we are unable to accept orders that include items for collection from one of our shops as well as items for home delivery, so in these cases, please place two separate orders – one for collection and one for delivery.
Please note that making a reservation does not guarantee stock availability. Our customer services team will contact you if any of your items are not available in your chosen store.
Delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address.
Leave in a Safe Place
If you're not around when we deliver your order, we'll try to leave it with a neighbour or elsewhere if there's a safe place. We may take it back to the depot if there's no safe place. The courier will leave a card to advise you of either a failed delivery, or where they have left your parcel. A safe place is one that is deemed secure, dry and is at the discretion of the courier.
All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Occasionally, the supply of your Product(s) may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Your Right to Cancel
If you are a UK/EU consumer, you have the legal right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days beginning the day after youreceive the Product(s). Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.
If you wish to cancel (or are considering cancelling) your order, please be aware of the following terms that apply:
- Damaged or incorrectly supplied products: You should check all Products you receive against your order. If the Products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail) within a reasonable period of time. You must then return the Products to us as soon as possible.
- Other cancelled products: If you want to cancel Products that are not damaged or incorrectly supplied, then in order to qualify for a full refund (including any delivery charges you paid for) you must inform us of this within seven working days following the date you received the Products. You must take reasonable care of the Products and not use them. Products should then be returned to us in their original packaging, where possible.
If you notify us that you wish to cancel your order within 7 working days following the date of receipt of the Products, we will process your refund as soon as possible (and in any case within 30 calendar days) after receiving your notice of cancellation. You must then return the Products to us as soon as possible. Unless the Products are faulty or not as described, you will be responsible for the cost of returning them to us (but you may use any prepaid returns labels attached to your delivery note to save you the cost of postage).
If you do not notify us of your intention to cancel your order within the 7 working day time limit we will not be obliged to refund the original delivery charges for your Products and we may request the return of the Products by recorded delivery (or other secure delivery), at your cost. We will process your refund after the Products have been returned to us, as long as we receive them within 21 days of the date that they were delivered to you.
In the case of damaged or incorrectly supplied goods, we may offer you a substitute or replacement Product. In any case you must return the faulty, incorrect or substitute Products to us as soon as possible and we will cover the cost of return.
Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for Products which are damaged on return.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the Products to us.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK).
Subject to the exclusions set out in these Terms & Conditions, if you're not completely happy with any Product, we'll exchange it or give you a refund, provided that it's returned to us within 21 days of delivery in its original condition, unworn, unwashed, and with all labels attached. Please make sure that bottoms are tried on over your own underwear, and when trying on bras or other garments avoid make up or lotions coming into contact with the item. You must take reasonable care of any Products that you wish to return and not use them. We will not be responsible for any loss or damage caused to the items during your possession.
Most items can be returned, but we regret that we are unable to accept returns of or exchange hosiery, once the packaging has been opened (unless the items are damaged on delivery).
Certain other Products may be excluded from our returns policy but this will be clearly stated on the product page before you purchase.
Services that can’t be refunded:
- Gift box charges won't be refunded if goods are returned. Any replacement Products you request also won't be gift boxed. So if you are returning an item that was originally in a gift box, we suggest that you keep the box to put any replacement item in.
- Delivery charges won't be refunded if you don’t notify us that you want to cancel your order. If you cancel your order within seven working days (beginning the day after you receive the Products) you will be entitled to a full refund, including delivery charges. If you've asked for replacement Products you won't be charged again for delivery. Unless otherwise requested, replacement Products will always be sent via standard mail, whichever delivery method was on your original order. Replacements can be sent via express delivery if you request this at the time of return, and the difference in cost between the two services will be charged to your card.
If you choose to return any Products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned Products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
If you order a Product as a gift, we may offer you the opportunity to add a gift message to your purchase. If you choose to use the gift message service, you acknowledge and agree that:
- the gift message service is provided for your own personal and non-commercial use only;
- the gift message you instruct us to send on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or which is otherwise unlawful or objectionable;
- you will not impersonate any person, including but not limited to any of our employees or customers;
- you are entirely responsible for the text and other content of your gift message and La Senza accepts no liability for any such content;
- we do not pre-screen messages, but may monitor content from time to time for the purpose of guarding against unlawful or inappropriate gift message; and
- we have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you.
All copyright, trademarks and other intellectual property rights in all material, content or software supplied as part of our website shall remain at all times vested in us or our licensors and is protected by United Kingdom and international copyright and database right laws. You are permitted to use this material only as expressly authorised by us or our licensors. You may not extract and/or utilise the whole or any part the website without our express written consent.
La Senza and other marks indicated on our website are trademarks or registered trademarks of La Senza in the European Union, USA, UAE, Bahrain, Oman, Jordan, Qatar, Saudi Arabia, Lebanon, Kuwait, Egypt, Morocco, Russia and/or other jurisdictions. La Senza’s graphics, logos, page headers, button icons, scripts and service names are the trademarks of La Senza. Our trademarks may not be used in connection with any product or service that is not La Senza's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits La Senza. All other trademarks not owned by La Senza that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by La Senza.
Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on our website, we make no warranties, whether express or implied in relation to its accuracy or in relation to any transaction that may be conducted on or through the website (including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade).
We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms & Conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms &Conditions.
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
You have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these Terms & Conditions will affect these legal rights.
These Terms & Conditions apply from 1st November 2012 for all use of the website after this date. We may occasionally amend these Terms & Conditions to reflect regulatory requirements and changes in our information collection and disclosure practices. Any new terme will automatically be effective when it is published on the website. We therefore suggest that you return here regularly to view our most up to date Terms & Conditions.
Third party rights
Only you and La Senza shall be entitled to enforce these Terms & Conditions. No third party shall be entitled to enforce any of these Terms & Conditions, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Terms & Conditions set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Any matter that arises out of your use of our website shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
You may not assign or sub-contract any of your rights or obligations under these Terms & Conditions to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these Terms & Conditions to any third party at our discretion.
If you breach these Terms & Conditions and we take no immediate action, this does not mean that we will not be entitled to assert our rights and remedies at a later date.
Each provision of these Terms & Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
We will not sell your Personal Data to third parties. We do, however, share customer information with the following third parties:
- our group companies;
- banks, credit card companies and carriers as is necessary to process your order;
- credit reference agencies, in the interests of fraud detection and prevention and credit risk reduction;
- couriers or other agents for the purposes of processing or arrange delivery of your order;
- third party databases to which La Senza subscribes;
- government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights;
- agencies who help us collate statistics about site traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers.
Please visit our Promotional Terms & Conditions page for full details.
We may use your contact details to send you further information on La Senza products, to keep you up-to-date on goods, services, new collections and promotional offers you may be interested in and for research purposes.
If you would prefer not to receive such information or be a part of such research at any time, please email or write to us using the contact details set out below.
You can contact us by telephone on: 0843 33 000 33*
*Lines open Monday – Friday 8am-8pm, Saturday, 9am-6pm & Sunday 10am-5pm. Calls may be monitored and or recorded.
Or if you prefer, you can contact us through the web site.
Information About Us
Lasenza.co.uk is owned and operated by Marnixheath Limited, a company registered in England and Wales under company number 07604892 with its registered office at Capital Place, 120 Bath Road, Heathrow, UB3 5AN. Our registered VAT number is GB 117 1866 15. For the purposes of these Terms & Conditions, the terms "La Senza", "we" and "us" refer to Marnixheath Limited.